Shipping policy

Shipping Policy

Nino's Club House
Last Updated: November 11, 2025

Our Shipping Commitment

At Nino's Club House, we strive to get your order to you as quickly and safely as possible. This Shipping Policy outlines our shipping methods, costs, delivery times, and important information you need to know.

1. Shipping Locations

1.1 Domestic Shipping

We ship to all 50 U.S. states, including:

  • All contiguous United States
  • Alaska and Hawaii
  • U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands)
  • APO/FPO/DPO military addresses

1.2 International Shipping

We currently ship to the following countries:

  • Canada
  • Mexico
  • United Kingdom
  • European Union countries
  • Australia
  • Rest of the World

Note: International shipping availability may change. Please check at checkout to confirm we ship to your location.

1.3 Restricted Locations

We do not ship to:

  • PO Boxes (for certain expedited services)
  • Freight forwarders
  • Countries under international sanctions or trade restrictions

2. Processing Time

2.1 Standard Processing

  • Processing Time: 1-3 business days
  • Business days are Monday through Friday, excluding holidays
  • Orders placed after 2:00 PM EST will be processed the next business day
  • Weekend orders (Saturday/Sunday) begin processing on Monday

2.2 Holiday Processing

During major holidays and peak seasons (Black Friday, Cyber Monday, Christmas, etc.), processing times may extend to:

  • 3-5 business days
  • We will notify customers of extended processing times on our website

2.3 Pre-Order Items

  • Pre-order items will ship according to the estimated ship date listed on the product page
  • If your order contains both in-stock and pre-order items, your entire order will ship when all items are available
  • You may request to split your order (separate shipping fees apply)

2.4 Custom/Personalized Items

Custom or personalized items require additional processing time:

  • 5-7 business days before shipping
  • These items are made to order and cannot be cancelled once production begins

3. Shipping Methods and Rates

3.1 Domestic Shipping Options

Standard Shipping

  • Delivery Time: 5-7 business days
  • Cost: $5.95 (FREE on orders over $75)
  • Tracking: Included
  • Carrier: USPS, UPS, or FedEx

Expedited Shipping

  • Delivery Time: 3-4 business days
  • Cost: $12.95
  • Tracking: Included
  • Carrier: UPS or FedEx

Express Shipping

  • Delivery Time: 2-3 business days
  • Cost: $19.95
  • Tracking: Included
  • Carrier: FedEx or UPS

Overnight Shipping

  • Delivery Time: 1-2 business days
  • Cost: $34.95
  • Tracking: Included
  • Carrier: FedEx or UPS
  • Must be ordered by 2:00 PM EST for next-day processing

3.2 Alaska & Hawaii Shipping

  • Standard Shipping: 7-14 business days - $12.95
  • Expedited Shipping: 5-7 business days - $24.95
  • Express options not available

3.3 Military (APO/FPO/DPO) Addresses

  • Standard Shipping: 10-20 business days - $8.95
  • Expedited options not available
  • Customs forms required

3.4 International Shipping Rates

Canada

  • Standard Shipping: 7-14 business days - $15.95
  • Expedited Shipping: 5-7 business days - $29.95

Mexico

  • Standard Shipping: 10-15 business days - $19.95
  • Expedited Shipping: 7-10 business days - $34.95

United Kingdom & European Union

  • Standard Shipping: 10-20 business days - $24.95
  • Expedited Shipping: 7-14 business days - $44.95

Australia & Other International

  • Standard Shipping: 15-30 business days - $29.95
  • Expedited Shipping: 10-20 business days - $54.95

International Shipping Notes:

  • Rates are calculated at checkout based on destination and package weight
  • Delivery times are estimates and may vary due to customs processing
  • Tracking is included for all international shipments

4. Free Shipping Promotions

4.1 Standard Free Shipping

  • Available on all domestic orders over $75
  • Applies to standard shipping only (5-7 business days)
  • Discount applied automatically at checkout
  • Cannot be combined with other shipping discounts

4.2 Promotional Free Shipping

We occasionally offer special free shipping promotions:

  • Specific terms will be detailed during the promotion
  • Promotional codes may be required
  • Expiration dates apply
  • May have minimum purchase requirements

4.3 Free Shipping Exclusions

Free shipping does NOT apply to:

  • International orders (unless specifically stated)
  • Alaska, Hawaii, or U.S. territories
  • Expedited or express shipping upgrades
  • Orders using expedited processing

5. Order Tracking

5.1 Tracking Information

  • You will receive a shipping confirmation email with tracking number once your order ships
  • Tracking updates may take 24-48 hours to appear in the carrier's system
  • Track your order directly through the carrier's website using your tracking number

5.2 Tracking Issues

If your tracking shows:

  • No Movement for 5+ Days: Contact the carrier first, then us if unresolved
  • Delivered but Not Received: Check with neighbors, building management, or household members
  • Returned to Sender: Contact us immediately for reshipment options

6. Delivery and Shipping Address

6.1 Address Accuracy

  • You are responsible for providing accurate shipping information
  • Double-check your address before completing your order
  • We cannot modify addresses after an order has been processed

6.2 Address Verification

  • Our system may flag addresses that appear incomplete or incorrect
  • You will be contacted to verify or correct your address
  • This may delay order processing

6.3 Incorrect Address

If an order is returned to us due to an incorrect address you provided:

  • You will be charged for reshipment
  • Original shipping charges are non-refundable
  • Contact us within 30 days to arrange reshipment

6.4 Delivery Attempts

  • Carriers typically make 2-3 delivery attempts
  • If delivery cannot be completed, packages are returned to sender
  • You are responsible for reshipment costs if return is due to failed delivery attempts

6.5 Signature Requirements

  • High-value orders (over $200) may require signature confirmation
  • Someone must be available to sign for the package
  • Alternatively, packages may be held at carrier facilities for pickup

7. International Shipping Details

7.1 Customs and Duties

Important: International customers are responsible for all customs duties, taxes, brokerage fees, and import charges imposed by their country.

  • These fees are determined by your country's customs agency
  • We cannot predict or control these charges
  • Fees are collected by the carrier or customs at time of delivery
  • Refusal to pay customs fees may result in package return (you are responsible for return shipping)

7.2 Customs Documentation

  • All international packages include proper customs documentation
  • Accurate product descriptions and values are declared
  • We cannot mark packages as "gifts" or declare false values (this is illegal)

7.3 Customs Delays

  • Packages may be delayed at customs for inspection
  • Delays can range from a few days to several weeks
  • We cannot expedite customs clearance
  • Contact your local customs office for specific inquiries

7.4 International Returns

  • International return shipping is the customer's responsibility
  • You must declare the shipment properly when returning items
  • We recommend using a trackable shipping method
  • See our Returns & Refunds Policy for complete details

8. Lost, Stolen, or Damaged Packages

8.1 Lost Packages

If tracking shows your package as delivered but you haven't received it:

Within 48 Hours:

  • Check with neighbors, household members, and building management
  • Look around your property (carriers sometimes leave packages in inconspicuous places)
  • Verify the shipping address on your order confirmation

After 48 Hours:

  • Contact the shipping carrier to file a claim
  • Contact us at info@ninosclubhouse.com and we will assist with the investigation

Resolution:

  • Carrier investigations can take 7-10 business days
  • If package is confirmed lost, we will issue a refund or send a replacement
  • We are not responsible for packages confirmed delivered by the carrier

8.2 Stolen Packages (Porch Piracy)

  • We are not responsible for packages stolen after confirmed delivery
  • We recommend shipping to secure locations or using carrier hold services
  • Consider requiring signature confirmation for high-value orders
  • File a police report if you believe your package was stolen

8.3 Damaged Packages

If your package arrives damaged:

Inspect Upon Delivery:

  • Inspect packages before the carrier leaves if possible
  • Note any visible damage on carrier's delivery receipt
  • Take photos of the damaged package and contents

Report Damage:

  • Contact us within 7 days at info@ninosclubhouse.com
  • Provide photos of damaged packaging and items
  • Keep all packaging materials until claim is resolved

Resolution:

  • We will file a claim with the carrier
  • Replacement items will be sent, or a refund will be issued
  • Damaged items may need to be returned for carrier inspection

9. Shipping Carrier Information

9.1 Our Carriers

We partner with reliable carriers to ensure safe delivery:

  • USPS (United States Postal Service)
  • UPS (United Parcel Service)
  • FedEx
  • International carriers vary by destination

9.2 Carrier Selection

  • We select the most appropriate carrier based on destination, package size, and shipping method
  • You cannot request a specific carrier
  • All carriers provide tracking

9.3 Weather and Carrier Delays

  • Severe weather may cause shipping delays
  • Carrier delays are beyond our control
  • We cannot refund shipping charges for carrier delays
  • Contact the carrier directly for updated delivery estimates

10. Order Modifications and Cancellations

10.1 Before Shipping

  • Orders can be cancelled or modified within 2 hours of placement
  • Contact us immediately at info@ninosclubhouse.com
  • After 2 hours, we cannot guarantee cancellation or modification

10.2 After Shipping

  • Orders cannot be cancelled once shipped
  • You may refuse delivery (package will be returned to us)
  • Return shipping charges may apply
  • Standard return policies will apply

10.3 Address Changes

  • Address changes must be requested within 2 hours of order placement
  • We cannot change addresses once the order has shipped
  • Contact the carrier directly to request address corrections (fees may apply)

11. Multiple Item Orders

11.1 Split Shipments

Your order may ship in multiple packages if:

  • Items are located in different warehouses
  • Items have different availability dates
  • Large orders are split for faster processing

Important:

  • You will receive separate tracking numbers for each package
  • No additional shipping fees for split shipments
  • All packages should arrive within the same delivery window

11.2 Backorders

If an item in your order is backordered:

  • You will be notified via email
  • Options: (1) Wait for item to ship together, or (2) Ship available items now
  • Backordered items ship free when available

12. Gift Orders

12.1 Gift Shipping

  • Ships to any address you specify
  • No prices included in package
  • Gift messages available upon request
  • Gift wrapping not currently available

12.2 Gift Returns

  • Recipients can return gifts following our Returns & Refunds Policy
  • Refunds issued to original payment method
  • Store credit can be issued to recipient upon request

13. Undeliverable Packages

13.1 Refused Packages

If you refuse delivery:

  • Package is returned to us
  • Refund issued minus original shipping costs
  • Return shipping fee ($12.95) deducted from refund
  • Applies once package is received back at our facility

13.2 Unclaimed Packages

If package is not claimed from carrier:

  • Held at carrier facility for 5-15 days (varies by carrier)
  • Package returned to us after hold period
  • Reshipment fees apply

14. Shipping During Peak Seasons

14.1 Holiday Shipping

During November-December and major sale events:

  • Processing times may extend to 3-5 business days
  • Carrier delays are common
  • Order early to ensure delivery
  • Expedited shipping recommended for time-sensitive gifts

14.2 Holiday Cutoff Dates

We publish specific cutoff dates for holiday delivery on our website. Generally:

  • Standard Shipping: Order by December 10th
  • Expedited Shipping: Order by December 15th
  • Express Shipping: Order by December 18th
  • Overnight Shipping: Order by December 20th

Dates are subject to change and will be updated on our website.

15. Special Circumstances

15.1 COVID-19 and Pandemic-Related Delays

During health emergencies:

  • Carriers may experience delays
  • Processing times may be extended
  • International shipping may be limited
  • We will post updates on our website

15.2 Natural Disasters and Emergencies

  • Shipping to affected areas may be suspended
  • Delivery delays expected
  • We will contact affected customers
  • Orders may be held until safe delivery is possible

16. Contact Us

Questions about shipping? We're here to help.

Email: info@ninosclubhouse.com
Phone: 737-420-2424
Hours: 8:00 AM - 6:00 PM
Response Time: Within 24-48 hours

For tracking inquiries, please include:

  • Order number
  • Tracking number (if available)
  • Detailed description of your concern

17. Important Reminders

✓ Double-check your shipping address before completing your order
✓ Track your package using the tracking number in your shipping confirmation email
✓ Sign up for delivery alerts with the carrier for real-time updates
✓ Inspect packages upon delivery and report damage within 7 days
✓ Order early during holidays to ensure timely delivery
✓ International customers: Be prepared to pay customs duties and taxes

Policy Updates

We reserve the right to modify this Shipping Policy at any time. Changes will be effective immediately upon posting to our website. Please check this page regularly for updates.

Nino's Club House - Fast, reliable shipping on quality streetwear. Thank you for your order!